At Xtreme HD IPTV, we strive to provide the best IPTV service and ensure customer satisfaction. However, we understand that issues may arise. Please review our refund policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
- You have requested a refund within 7 days of purchase.
- The service is not working due to a technical issue from our end, and our support team is unable to resolve it.
- You have not used more than 2 hours of streaming time.
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
- You change your mind after purchasing the service.
- Your internet connection, device, or third-party application is incompatible with our service.
- Your IPTV subscription has been active for more than 7 days.
- The issue is caused by incorrect setup on your end, and our support team has already provided guidance.
- You experience temporary buffering or channel outages due to external factors beyond our control (e.g., poor internet connection, ISP throttling, or device limitations).
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@xtremehdiptv.io within 7 days of your purchase.
- Provide your order details and a clear explanation of the issue.
- Our team will review your request and respond within 48 hours.
4. Chargebacks and Disputes
If you file a chargeback without contacting us first, your account may be suspended, and future services may be denied. We encourage open communication to resolve any issues quickly and fairly.
5. Changes to the Refund Policy
Xtreme HD IPTV reserves the right to modify this refund policy at any time. Any updates will be published on our website.
For any questions regarding this policy, please contact us at support@xtreamehdiptv.io.
Thank you for choosing Xtreme HD IPTV!